Something not right? We want to know
A diagnostics partner is only as good as the way it handles the rare occasion something goes wrong. Whether it’s a product non-conformity, a delivery issue, or an idea to do better, tell us, and we’ll act on it within an ISO 13485 way of working.
Tell us what happened
The more specific you can be, product, order reference, lot or batch, the faster we can investigate. Fields marked with an asterisk are required.
Thank you, your report is registered
We’ve logged this as a quality record. A member of the Goffin team will acknowledge it in writing, usually within one working day, and stay in touch until it’s resolved. If you have a photo, run file or report to add, simply reply to that email, or send it to complaints@goffinmt.com quoting the reference above.
- Every complaint is logged as a traceable quality record
- Lot and batch traceability from receipt to your bench
- Root-cause review and corrective action where needed
- Manufacturer escalation for genuine product non-conformities
- Feedback fed back into how we select and support products
Complaints make us better, so we treat them that way
Goffin works to an ISO 13485 way of working across both units, Goffin Molecular Technologies and Goffin Biosciences. That means a complaint isn’t an inconvenience to be smoothed over; it’s a signal we’re expected to record, investigate and learn from.
Handling feedback this way is part of how we keep a curated, dependable portfolio. When something falls short, we’d rather hear it from you, fix it properly, and make sure it doesn’t reach the next lab.
ISO 13485 way of working, not a certification claimA real specialist, not a queue
If it’s easier to talk it through, our team is one call or email away, and they know the chemistry, the platforms and the products. From sample to result, we’re here to keep your lab running.